Privacy Policy

Last updated: November 2025

1. Introduction

Welcome to Labelheaded (Pty) Ltd (“Labelheaded”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.labelheaded.com, submit information through our contact form, or interact with our services. We comply with the Protection of Personal Information Act (POPIA), the Electronic Communications and Transactions Act (ECT Act), and international privacy standards.

2. Information We Collect

  • Contact Form Data: When you contact us, we collect your name, surname, email address, Spotify profile URL, Instagram handle, and any other information you choose to include in your message.

  • Automatic Data: We use Google Analytics to collect non-identifiable information such as pages visited, time spent on the website, and general location data. This helps us improve our content and user experience.

  • Cookies: Our website uses cookies to remember your preferences and help analyse site traffic. You can accept or reject cookies using our cookie banner.

3. How We Use Your Information

  • To respond to enquiries submitted through our contact form.

  • To provide and improve our services, communications, and website functionality.

  • To monitor website performance and understand visitor interactions via analytics tools.

  • To comply with legal obligations and enforce our rights.

4. Data Storage and Retention

Information submitted through our contact form is stored securely in Google Workspace (Sheets and Gmail). We retain personal data for up to three (3) years unless we are required by law to keep it longer. After this period, data is deleted or anonymised.

5. Sharing Your Information

We do not sell or rent personal information. Your data may be shared with trusted service providers who help us operate our business (for example, Google Workspace and analytics providers). In the future, we may integrate other services such as mailing tools, CRM systems, or social media tracking. Any such partners will be bound by confidentiality and data protection agreements.

6. International Access

While our business is based in South Africa, visitors from around the world can access our website. If you are outside South Africa, your information may be processed in a country that may not have the same data protection laws. However, we take reasonable steps to ensure your personal data remains protected wherever it is processed.

7. Your Rights

You have the right to:

  • Request access to your personal information.

  • Ask us to correct or delete your information.

  • Withdraw consent for processing where applicable.

  • Object to direct marketing or certain types of data processing.

To exercise any of these rights, please contact us using the form on our website.

8. Cookies and Tracking

We use cookies and similar technologies for functionality, analytics, and performance. You can manage or disable cookies at any time using your browser settings or the cookie banner on our website.

9. Security

We use SSL encryption and secure Google Workspace tools to protect your data. While we take reasonable technical and organisational measures to keep information safe, no method of online transmission is completely secure.

10. Links to Other Websites

Our website may contain links to third-party sites (for example, Spotify or Instagram). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review it periodically.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us using the form on our website: www.labelheaded.com